Quality improvement helps organizations make a continuous effort to improve important processes and services. By creating stronger program and services, health departments can better promote and preserve health in the communities they serve.
Washington QI Plan Training Presentations
Overview of Performance and Quality Management
Sample QI Plans
Introduction to 'Voice of the Customer' Focus Groups - Jeffrey Showman, OFM (PDF)
New York State Office of Mental Health 2005 Quality Improvement Plan (PDF)
Spokane Regional Health District 2011 Quality Improvement Plan (PDF)
Tacoma-Pierce County Health Department 2010-2011 Quality Improvement Plan (PDF)
Tools
COPE-Client-Oriented, Provide-Efficient Services
Customer Satisfaction Attribute List (Word)
Fishbone Diagram Template (Word)
Iowa Office of Lean Enterprise; LEAN tools
QI Project Communication Plan Template (Word)
PARTNER; Program to Analyze, Record, and Track Networks to Enhance Relationships
Sample Customer Service Evaluation (PDF)
Sample Internal Committee Evaluation (PDF)
Sample Presentation Evaluation (PDF)
User & Resouce Guide - Quality Improvement Plan Template (PDF)
Articles
Improving Service Delivery in Government with Lean Six Sigma (PDF)
Six Sigma in Government, McKinsey and Company (PDF)
Learning Congresses
Resources
American Society for Quality (ASQ)
Foundation for the Baldridge National Quality Award
Institute for Healthcare Improvement (IHI) Resources for Public Health
National Network of Public Health Institutes
Nine Minute Video Featuring Mason Medical Center; Dr. Mecklenburg
Office of Public Health Performance Management; Indiana
PHF Performance Management and Quality Improvement
Public Health Quality Improvement Exchange (PHQIX)
The Public Health Quality Improvement Encyclopedia
Who Are Your Customers? (Word)
WK Kellogg Foundation; Logic Models with quantifiable performance measures and goals/targets