Continuous Improvement

Quality improvement helps organizations make a continuous effort to improve important processes and services. By creating stronger program and services, health departments can better promote and preserve health in the communities they serve.

Washington QI Plan Training Presentations

Overview of Performance and Quality Management

Quality Tools Training (PDF)

Sample QI Plans

Introduction to 'Voice of the Customer' Focus Groups - Jeffrey Showman, OFM (PDF)

New York State Office of Mental Health 2005 Quality Improvement Plan (PDF)

Spokane Regional Health District 2011 Quality Improvement Plan (PDF)

Tacoma-Pierce County Health Department 2010-2011 Quality Improvement Plan (PDF)


COPE-Client-Oriented, Provide-Efficient Services

Customer Satisfaction Attribute List (Word)

Fishbone Diagram Template (Word)

Iowa Office of Lean Enterprise; LEAN tools

Lean Simulations

NACCHO QI Toolkit (Word)

QI Project Communication Plan Template (Word)

PARTNER; Program to Analyze, Record, and Track Networks to Enhance Relationships

Sample Customer Service Evaluation (PDF)

Sample Internal Committee Evaluation (PDF)

Sample Presentation Evaluation (PDF)

User & Resouce Guide - Quality Improvement Plan Template (PDF)


Improving Service Delivery in Government with Lean Six Sigma (PDF)

Six Sigma in Government, McKinsey and Company (PDF)

Learning Congresses

November 2012

September 2013

September 2014


American Society for Quality (ASQ)

Balanced Scorecard Institute

Foundation for the Baldridge National Quality Award

Institute for Healthcare Improvement (IHI) Resources for Public Health

Kaizen Institute

Lean Enterprise Institute

National Network of Public Health Institutes

Nine Minute Video Featuring Mason Medical Center; Dr. Mecklenburg

Office of Public Health Performance Management; Indiana

PHF Performance Management and Quality Improvement

Public Health Quality Improvement Exchange (PHQIX)

The Public Health Quality Improvement Encyclopedia

Who Are Your Customers? (Word)

WK Kellogg Foundation; Logic Models with quantifiable performance measures and goals/targets