Individuals with concerns about their drinking water should call their water utility, their local health department, or 911.
For our Washington regulated water utilities, during normal business hours, contact us at 360-236-3100 or toll-free 800-521-0323.
ODW staff are available around the clock to assist water system and laboratory personnel responding to a drinking water-related emergency.
After-Hours Troubleshooting for Drinking Water Utilities
Water utilities ONLY call 1-877-481-4901. This hotline is intended for after-hours emergencies only, not for problems that arise during regular business hours, and not for routine business. Call this number if a drinking water emergency:
- Threatens the health of your customers.
- Threatens the integrity of your system.
- Can't wait until the next business day.
Please note:
- We will evaluate after-hours calls to determine the nature of the emergency.
- We will ask callers clearly seeking routine business assistance to contact staff assigned to their county during regular business hours.
- The ODW staff person on call will return the call within 30 minutes.
While we will address citizen's concerns if they call, this is NOT a public emergency hotline. Individuals with concerns about their drinking water should call their water utility, their local health department, or 911.