Medical Cannabis Registry

Starting June 30, 2025 

We are transitioning to a brand-new patient registry called the Medical Cannabis Registry (MCR or registry), that will replace the current Airlift system. While this is a major transition, the new system vastly improves and expands the capacity of Airlift. It retains the current roles and tasks of the endorsed stores, while adding accounts and services for patients. We believe you will come to appreciate the increased functionality and automation the new registry offers!  

Please check this page regularly, as we will be posting updates as we have more information to share. Select each category dropdown below to learn more. 

Secure Access Washington (SAW) Security Portal for MCR

Secure Access Washington (SAW), acts as a security portal to access many systems within the state of Washington. You must always log in through your own SAW account to access the MCR. The guide below shows you how to create a SAW account and add the MCR as a new service.

• SAW Registration Training (PDF)

MCR Training Guides and Videos

Training Guides

• Consultant (PDF)
• Owner/Delegate (PDF)
• Budtender (PDF)
• Patient/Designated Provider (PDF) 
• Law Enforcement (PDF)
• Healthcare Practitioners (PDF)

Training Videos

• Consultant
• Owner/Delegate
• Budtender
• Patient/Designated Provider
• Law Enforcement
• Healthcare Practitioner

VisualVault Tech Support and Help Desk 

Contact VisualVault for issues using the MCR

• Email (end users) mcr@visualvault.freshdesk.com
• Phone 480-308-4400, ext. 2 or 844-769-8285, ext. 2
• Submit a service ticket (https://mcr.freshdesk.com/)