Frequently Asked Questions
- What is a Patient Account in the Medical Cannabis Registry (MCR) and why should I create one?
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Registering for a patient account gives you the following benefits after a Certified Consultant enters you into the MCR and issues you a recognition card. The patient account feature does not allow you to register yourself in the system to get a recognition card. An MCR Patient account allows you to:
- Access to a mobile recognition card to present at the cannabis retailer. This provides an additional option if you lose your physical recognition card.
- Search for medically endorsed stores.
- View a report of your card activity and who accessed your record. You can e-mail yourself the report.
- View informational messages from the DOH Medical Cannabis Program and MCR.
- Remove yourself or your designated provider from the MCR.
- How do I access my user MCR user portal?
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Like many other Washington state services, you will need a Secure Access Washington (SAW) account to access MCR. Follow the instructions in the SAW Registration Training (PDF). This training includes information on how to add the Medical Cannabis Registry service. To do this, you will need to answer questions to verify your identity. If you cannot pass this check, contact the Medical Cannabis Program to bypass this.
- How do I reactivate my account when it’s inactive?
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MCR will send you reminders to log in to keep your account active. If you don’t log in within a 30-day window, MCR will put your account in an Inactive Status. Reactivate your account by logging into MCR and completing the MCR Account Reactivation screen. Full instructions are in the Inactive and Reactivate Account training (PDF).
If your account has been inactive for more than 1 year, contact DOH to reactivate your account.
- What are “Messages” in MCR?
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This feature allows you to receive notices, reminders, and other communications from the DOH team or MCR itself. See View Messages training.
When you finish creating your SAW account, you will create an account in the MCR using the Patient/Designated Provider MCR Training (PDF).
- What is the “30-day grace period” for Recognition Card expiration Dates? Does this mean I can use their card for an extra month?
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The 30-day grace period does not allow you to use your card after its expiration date. The grace period allows you to keep the same card number so long as you renew within 30 days following card expiration.
After the 30-day grace period, a new Recognition card will need to be created with a new unique card number.