Owner/Delegate

Frequently Asked Questions

How do Delegates, Consultants, and Budtenders get access to the MCR?

A store Owner must first register in MCR to add Delegates, Consultants, and Budtenders. Employees also must register in MCR. They cannot access MCR until they are registered and an Owner adds them to the store.  

Note: Store and store Owner information is automatically added to MCR through a data exchange with LCB.  

As an Owner, you must have a SAW account to register in the MCR. If you don’t have a SAW account, follow the instructions in the SAW Registration Training (PDF). Then, use the MCR Store Owner Delegate Training Manual (PDF) to learn how to register in and use the MCR. 

The Owner must assign at least one Delegate if they want the Delegate to add Consultants and Budtenders. 

You will need the employee’s First and Last name, Date of Birth, and the last 4 of their SSN. If they are a Consultant, they must have a current Consultant Certification issued by DOH. If not, they can be registered as a Budtender and can only perform Budtender tasks until the Consultant Certification is established or renewed through the DOH licensing portal. 

What are the different retail employee roles in MCR? What are the permissions of each?

Store Owner/Delegate:  

• Add/Remove Store Employees 
• Pay Fees 
• Quarterly Confirmations 
• Verify Recognition Cards by card number only 

Note: An Owner must assign a Delegate before the Delegate has these permissions. 

DOH-Certified Consultant:  

• Enter Patients into the MCR 
• Create, Renew, Replace, And Correct Recognition Cards 
• Verify Recognition Cards by name and DOB or card number 

Budtender: Verify Recognition Cards by card number only 

If I have multiple stores of the same name, how do I know which store to select in MCR?

Each store name has its unique LCB license number to identify stores that share the same name. See the Accessing Store / Multiple Stores training (PDF) for specific instructions. 

Is there a preferred browser to use with MCR? 

MCR works on most browsers. However, the system runs best in Google Chrome.  

We also recommend that you clear your internet browser history and completely shut down and restart your devices at least once a quarter.

Why does MCR ask for the last 4 digits of my SSN? 

MCR only uses this information (along with name and birth date) to validate your account. This is to protect against the possibility of duplicate records caused by people with the same name and birthdate. 

How do I reactivate my account when it becomes inactive? 

MCR will send you reminders to log in to keep your account active. If you don’t log in within a 30-day window, MCR will put your account in an Inactive Status. Reactivate your account by logging into MCR and completing the MCR Account Reactivation screen. Full instructions are in the Inactive and Reactivate Account training (PDF). 

If your account is inactive for more than 1 year, contact DOH to reactivate your account. 

What are “Messages” in MCR? 

This is a new feature that allows you to receive notices, reminders, and other communications from the DOH team or the MCR itself. See View Message Notifications training (PDF). 

Why is Quarterly Employee Confirmation required? How do I do this in MCR? 

The Quarterly Employee Confirmation is a security process to ensure only current employees have access to the MCR.  

Each quarter, the MCR sends an e-mail notification to the email notice instructing store Owners or Delegates to confirm current employees by the due date.  

See the Employee Quarterly Confirmation training for details.

How do I pay invoice fees in MCR? 

Owners and Delegates can now pay fees online through the MCR. See the Pay Fees training (PDF) for detailed instructions. 

You can still pay your invoice by sending payment through the mail to P.O. Box 1099 | Olympia, WA 98507-1099. 

If my retail store is overdue on quarterly confirmation or payments (or both), what happens? 

When a retail store is overdue for completing quarterly confirmation or making payments, MCR restricts access for all MCR users associated with that store. Once an Owner or Delegate completes the required process, all access is restored. No additional action is required. 

What happens if my Consultant’s Certification expires? 

MCR will send you a notification via email that the Consultant’s Certification has expired. When their certification expires, their privileges in MCR will be limited to a Budtender’s role. Once they renew their certification, their Consultant privileges will automatically be restored in the MCR. 

What is the “30-day grace period” for Recognition Card expiration Dates? Does this mean the Patient can use their card for an extra month? 

The 30-day grace period does not allow the Patient to use their card after its expiration date. The grace period allows the Patient to keep the same card number so long as they renew within 30 days following card expiration. 

After the 30-day grace period, a new Recognition card will need to be created with a new unique card number. 

Will the physical Recognition card appearance change? 

Yes, but only slightly. See an example here: MCR Create a Recognition Card (PDF).

Consultants or Budtenders. 

Can I see if I have been added to a Retail Store as a Delegate? 

Yes, from your Retail Homepage, navigate to your Retail Individual record and access the “Related Stores” tab.  

Select “Open” next to the store name (if no store appears on this page the Owner has not added you to the store yet). You can then view the “Employee information” tab. This allows you to see what permissions you have for that store. 

See more information in the MCR Store Owner Delegate Training Manual (PDF) for accessing multiple stores.