Budtender

Frequently Asked Questions

How do I access the Medical Cannabis Registry (MCR)?

You must be employed by a medically endorsed store as a Budtender or Medical Cannabis Consultant and register in the MCR. Once you are registered, a Store Owner or Delegate must add you to the retail store.  

Learn how to register using the MCR Login/Register training manual (PDF). 

What are the different retail employee roles in MCR? What are the permissions of each?

Store Owner/Delegate:  

  • Add/Remove Store Employees 
  • Pay Fees 
  • Quarterly Confirmations 
  • Verify Recognition Cards by card number only 

Note: An Owner must assign a Delegate before the Delegate has these permissions. 

DOH-Certified Consultant:  

  • Enter Patients into the MCR 
  • Create, Renew, Replace, And Correct Recognition Cards 
  • Verify Recognition Cards by name and DOB or card number 

Budtender: Verify Recognition Cards by card number only 

If I work at multiple stores of the same name, how do I know which store to select?

Each store name has its unique LCB License number to identify stores that share the same name. See the Accessing Store / Multiple Stores training (PDF) for specific instructions. 

Is there a preferred browser to use with MCR?

MCR works on most browsers. However, the system runs best in Google Chrome.  

We also recommend that you clear your internet browser history and completely shut down and restart your devices at least once a quarter.  

Why does MCR ask for the Last 4 of my SSN?

MCR only uses this information (along with name and birth date) to validate your account. This is to protect against the possibility of duplicate records caused by people with the same name and birthdate. 

How do I reactivate my account when it becomes inactive?

MCR will send you reminders to log in to keep your account active. If you don’t log in within a 30-day window, MCR will put your account in an Inactive Status. Reactivate your account by logging into MCR and completing the MCR Account Reactivation screen. Full instructions are in the Inactive and Reactivate Account training (PDF). 

If your account has been inactive for more than 1 year, contact DOH to reactivate your account. 

What are “Messages” in MCR?

This is a new feature that allows you to receive notices, reminders, and other communications from the DOH team or the MCR itself. See View Message Notifications training (PDF). 

Do I need to verify a Patient or Designated Provider for every transaction?

Yes, every time you complete a sale of Medical Cannabis products to patients or designated providers, you must verify the Recognition card. This is to ensure that the card has not been revoked by the healthcare practitioner and the patient hasn’t removed their designated provider or themselves from the MCR. 

What do I tell a patient about the new option to create an MCR portal patient account?

If you’d like, you can let the patient know that they need to go to the Patient/Designated Provider Training (PDF) on our website. They will set up their own account and register in the MCR to access the benefits of the patient portal: 

  • Access to their Mobile Recognition cards 
  • Manage their own and their Designated Provider’s authorization in MCR. 
  • View communications from the DOH Medical Cannabis Program. 
What is the “30-day grace period” for Recognition Card expiration Dates? Does this mean the patient can use their card for an extra month?

The 30-day grace period does not allow the patient to use their card after its expiration date. The grace period allows the patient to keep the same card number so long as they renew within 30 days following card expiration. 

After the 30-day grace period, a new Recognition card will need to be created with a new unique card number.

Will the physical Recognition card appearance change?

Yes, but only slightly. See an example here: Verify Patient / DP by Card Number (PDF).