Frequently Asked Questions
- How do I access Medical Cannabis Registry (MCR)?
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You can access MCR two ways:
- Use the ACCESS System (PDF) through the Washington State Patrol’s Secure Database.
- Enroll as a User in MCR (PDF) and complete the verification process with DOH.
- How long does it take DOH to “Verify” my account in MCR?
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Once you have registered in MCR, DOH may take up to 7 days to verify you in the system. Once verified, you will receive a notification from MCR confirming your access has been “verified” or “denied.”
- Does registering for an MCR account allow me additional permissions?
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No. Using the WSP’s ACCESS allows you to see the same information as accessing with an MCR account.
- What actions can I take in MCR?
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As a Law Enforcement user, you can only search by Patient or Designated Provider Recognition Card number.
- Is there a preferred browser to use with MCR?
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MCR works on most browsers. However, the system runs best in Google Chrome.
We also recommend that you clear your internet browser history and completely shut down and restart your devices at least once a quarter.
- How do I reactivate my account when it becomes inactive?
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MCR will send you reminders to log in to keep your account active. If you don’t log in within a 30-day window, MCR will put your account in an Inactive Status. Reactivate your account by logging into MCR and completing the MCR Account Reactivation screen. Full instructions are in the Inactive and Reactivate Account training (PDF).
If your account has been inactive for more than 1 year, contact DOH to reactivate your account.