WIC Card Help


There are multiple ways to get help with your Washington WIC Card.

Call the automated WIC card line

Call 1-844-359-3104 any time day or night to:

  • Change your PIN (Personal Identification Number).
  • Check your benefits balance.
  • Hear transactions made on your card.
  • Hear what benefits are still available.
  • Hear when your benefits expire.

Be Aware: Your PIN will be locked after 4 unsuccessful tries. Locked PINS are unlocked after midnight.

Call a customer service representative

Someone is available to help you Monday through Friday 8:00 am to 5:00 pm. Call the WIC Line at 1-800-841-1410, press option 1, then option 2 to reach a customer service representative.

A customer service representative can help you with:

  • Resetting or changing a PIN.
  • Reporting a lost, stolen, or damaged card.
  • Checking your benefit balance and benefits end date.
  • Issues using your WIC Card at the store.

A customer service representative can also assist you when an interpreter is needed for WIC Card help.

Email a customer service representative

For issues that aren't time sensitive or are outside of business hours, send an email to WIC Card Support. Be sure to include:

  • Your name and phone number.
  • The number on the front of your card.
  • A brief description of the issue.

We'll call you within the next business day to help resolve your issue.

Call your WIC clinic during their normal hours to:

  • Change or reset a PIN.
  • Report and replace a lost, damaged, or stolen card.
  • Check your benefit balance.
  • Trouble-shoot card issues.
  • Ask what foods you have available.
  • Ask when your benefits end.

Use the Parent Help 123 – Resource Finder to find your clinic's phone number.

Other helpful resources