Retail Store Information
Below you will find information relevant to the authorization process, medical cannabis authorization database and store administration processes.
Authorization form requirements – effective July 1, 2018
All authorizations issued on or after July 1, 2018 are required to be completed by the healthcare practitioner on the one-page authorization form and printed on authorization tamper-resistant paper containing the RCW 69.51A.030 logo in the bottom right corner. Learn more on our Authorization Form webpage.
Medical cannabis authorization database (MMJAS) training and support
The system is optimized for use with Google Chrome and will run best in this browser. In addition, it's recommended that stores clear their internet browser history and completely shut down and restart their device (computer, laptop, pad, etc.) at least once a quarter.
- Coming soon! Authorization Database Training Series
All store owners, staff and certified consultants are encouraged to review the training series below:
Module 1: How do I register for an account? (PDF)
Module 2: How do I create a recognition card?
Module 4: How do I manage a store account?
- MMJAS user technical support
If you're experiencing a technical issue with the database, call 360-236-4819 and select:
Option 1: For assistance getting setup in Secure Access Washington (SAW) or the database, getting reactivated, or if you have questions about consultant certification practice parameters or how to handle an authorization under special circumstances, etc.
Option 2: Please select this option if you're experiencing technical difficulties with creating a card relating to uploading, cropping, editing or printing a photo. This takes you directly to AIRLIFT support by cloudPWR.
Medical cannabis authorization database (MMJAS) security
All MMJAS users should be aware of the database system security features below:
- Secure Access Washington (SAW)
Secure Access Washington (SAW) acts as a security portal to access numerous restricted state systems throughout Washington. MMJAS users will always log in through their own SAW account to access the medical cannabis database, also known as Airlift. SAW will challenge you every time you log in from a different computer, laptop or pad; use a different IP address to login with – such as from a different store; or if you haven't logged in for a while. On most occasions, the system will ask you to provide a confirmation code by text, phone or email to gain access. To reduce being challenged, try to be as consistent as possible by following these three steps:
- Log-in to the system every day that you work when you first get in
- Use the same computer, laptop or I-pad for every transaction
- Use the same IP address
- MMJAS user account deactivation security feature
This internal system security measure of the database system requires users to login regularly to ensure they remain active. If the user doesn't logon to the system at least once every 30 days, the user account is automatically deactivated. Once deactivated, a user no longer has access to MMJAS and will need to contact the Medical Cannabis Program at 360-236-4819, option to reactivate their account.
- Quarterly employee confirmation security feature
The Quarterly Employee Confirmation is a system security process that requires a store owner to confirm all employees linked to the store account are current. Each quarter, a system generated email notification is sent to the email associated with the business license instructing store owners to perform the task before the indicated due date. To perform this task, the owner will log into to their SAW user account, review and update any users listed under their "store management" account, then complete the process by clicking on the red "quarterly confirm employees" button for each store. Users will know this task is complete because the red "quarterly confirm employees" button disappears.
Remember: Owners, any staff assigned as a "delegate" to the store account can perform this task on your behalf by logging into their own user account and following the steps above. Keep in mind, delegates don't receive notice of this process. You'll need to let them know the task is due and to perform it on your behalf. The task only needs to be performed one time for each store.
Consultant certification application and renewals
- New applicants
Become a certified consultant: See the Medical Cannabis Consultant Certification Program webpage for requirements and application instructions.
If you're already a certified consultant, and it's time to renew, please remember the following:
Remember: Consultants with expired credentials, may not provide consulting services and are limited to using the database for card verification only. Once your status has changed to "Active," you may begin providing consulting services and creating and issuing recognition cards.
- $1 recognition card fee invoices
The medical cannabis authorization database tracks all card creation activities related to initial cards issued, renewals and corrections associated with each store license. At the end of each quarter, the department will generate and mail an invoice to collect the required $1 fee. For guidance on how to collect this fee from patients and required recordkeeping, please refer to the Department of Revenue guidance (PDF). If you haven't received an invoice from the Department of Health, or have questions about an invoice received, or simply need to update the mailing address, please call 360-236-4819, option 1, or email us.
- Medical cannabis endorsement brochure
Check out our reference guide designed to help licensed cannabis retailers and their staff learn about a medical endorsement, how to apply for one, and how to set up your store account within the medical cannabis authorization database so you are ready to serve the patient community. See A Cannabis Retailer's Guide to the Medical Cannabis Endorsement.
- Patient brochures
The Department of Health created a series of brochures developed to help guide patients through the authorization process, compliant products, cooperatives and introduce the role of a certified consultant. We offer two versions for in-store printing or professional printing. Learn more about patient brochures on our Publications webpage.
- Medical cannabis authorization form guidelines
The guidelines were created for healthcare practitioners, patients and designated providers and is used to provide clarification of the authorization form requirements, rules and laws. This authorization form guidelines (PDF) can be printed by stores to offer to patients for guidance.
- Medical cannabis authorization database training
This training guide walks new users through the registration process (PDF), describes each user role and provides step-by-step instructions on how to use the database to create a recognition card for patients.
- Medically-endorsed store list
The intent of the searchable medically-endorsed stores list was to provide healthcare practitioners and their patients with a valuable resource of where to go if they want to enter the database and obtain a recognition card. The list is sorted by county and includes the store name (with link to the store website), the store location and phone number. This list is updated quarterly and includes stores that are actively using the database to create and issue recognition cards. Updates and corrections should be reported to the medical cannabis inbox.
The Medical Cannabis Program uses GovDelivery, an electronic email distribution list tool, to keep database users informed. Communications occur quarterly, are sent to the email associated with your database (Airlift) profile and will include programmatic updates, process reminders, rulemaking activities, and information relevant to database users. In the event that we need to get information to you quickly, communications are sent as a "Special Notice" and will include any actions needed by you. Typically, this would be information related to a system-wide technical issue and include who will be impacted.
Contact and Connect
Email: MedicalCannabis@doh.wa.gov | Phone: 360-236-4819
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