Online Application Frequently Asked Questions

Please be advised that the Washington State Department of Health requires that only the applicant or licensee may complete an attestation for an application, or for continuing education. This is a legal attestation. Completion of the attestation by anyone other than the applicant may constitute a reportable felony offense. The Department of Health can take action against people for perjury or for making a false statement they know to be false.

For further information please reference:

What types of payments are accepted online?

The online service accepts VISA, MasterCard and ACH (electronic check) payments. Payment must be made with U.S. funds drawn on a U.S. financial institution. In order for the system to work, make sure your address on the payment information screen matches the address your financial institution has on file for you.

Will I receive a receipt for my payment?

Yes, you will be sent a ‘Receipt of successful payment’ after submission of your application with payment. 

How do I know you received my application?

You may check Provider Credential Search for the status.  While your application is being processed, and/or we are awaiting additional information, the status will show as "Pending." If we need any additional documentation, you will be notified by email. Once the credential is issued the status will change to "Active." If you have any questions, contact our customer service staff at 360-236-4700

How do I check the status of my application?

You may check Provider Credential Search for the status. While your application is being processed, and/or we're awaiting additional information, the status shows as "Pending." Once the credential is issued the status will change to "Active." You'll be notified by email of additional documentation you must provide. If you have any questions, contact our customer service staff at 360-236-4700.

Will I receive a paper credential?

Once your application is approved, you'll receive your credential document by U.S. mail. This usually occurs seven to 10 days after your credential shows as "Active" on Provider Credential Search.

Why am I required to create a Secure Access Washington (SAW) account?

The Department of Health's Online Services can only be accessed through the SAW Web portal. We've placed Online Services in this portal to shield the application and the information it collects against harmful Internet activity. Before you can access the portal, you must create a user ID and password. Online Services is for Department of Health online renewals and online applications.

What if I already have a Secure Access Washington (SAW) account?

Then simply log into your SAW account. If you haven't already, add the Department of Health "Healthcare Enforcement and Licensing Management System (HELMS)” service. This will direct you to the department's welcome page and instructions.

Whom shall I contact if I am having problems setting up my Secure Access Washington (SAW) account?

You may contact the SAW support center at 888-241-7597 or 360-753-2454, or email servicedesk@cts.wa.gov.

Whom shall I contact if something happens during my online application?

Contact our Customer Service Office if you experience any problems, or would like to provide us with feedback about the process. Our office hours are 8 a.m. to 5 p.m., Monday - Friday.

How may I be assured my personal information will be safe while using your online application site?

Please review the Secure Access Washington Privacy Notice.

Why is there a convenience fee?

While the online service is more convenient for our customers, it doesn't reduce agency costs. Convenience fees help offset the cost of providing online services.