As a result of DOH's response to the unprecedented Covid-19 pandemic, the number of available resources has been impacted. Responses to inquiries by phone or email may be significantly delayed.
Hospitals in Washington cannot deny patients access to care based on an inability to pay. RCW 70.170 and WAC 246-453 require hospitals to develop charity care policies and procedures to ensure that all patients with family incomes below 200 percent of the federal poverty guidelines are able to obtain medically necessary hospital health care free of charge, and patients with family incomes up to 400 percent of the federal poverty guidelines are able to obtain that care at a discount. Charity care may also be called financial assistance or bridge assistance.
To calculate your Federal Poverty Level (FPL) use this FPL calculator.
Family size: When counting family size include anyone who lives in the same household that is related by birth, marriage, or adoption.
Income: When calculating income use the most recent documents at the time of service or at the time of application. Income from all of those in your household should be counted.
A listing of Tier 1 and 2 hospitals is available (PDF).
- How to apply for Charity Care
- See where you and your family stand on the Federal Poverty Level Guidelines.
- Contact the hospital billing department where you received health care services to request a Charity Care or Financial Assistance application.
- Complete the application.
- Gather all income documentation (see document list below).
- Submit the application and income documentation to the hospital where you received health care services.
- Review your Charity Care award letter received by the hospital.
- If denied, you have 30 days to file an appeal by providing a letter of appeal and/or additional income documentation.
- What documents may I need to submit with my application?
- W-2 Withholding Statement
- Pay Stubs
- An income tax return from the most recent filed calendar year
- Forms approving or denying eligibility for Medicaid and/or state-funded medical assistance
- Forms approving or denying unemployment compensation
- Written statements from employers or welfare agencies
- How to get information about Charity Care
Each hospital's approved charity care policy is available at the link below:
- How to file a Charity Care complaint
If you think a hospital is not following its approved charity care policy, has unfairly denied you charity care coverage, or refuses to give you a charity care application, you may file a complaint with the department.
Annual Charity Care Reports
The department publishes an annual report on hospital charity care.
Email CharityCare@doh.wa.gov or call 360-236-4210 with charity care questions.