Customer Assistance Programs

This page provides links to guidance and resources for water systems and customers about Customer Assistance Programs including requirements under the Governor's proclamations relating to COVID-19.

Shut-Off Moratorium Lifting September 30, 2021.

Are you a customer with past due utility bills?

Call your utility. Make a plan. Keep your service.

Would you like to make a complaint about a recent shut-off?

Water Customer Shut-Off Complaint Form

  • If you would like to make a complaint and need help please call 2-1-1, which is a free service. You can also find 2-1-1 online at
  • Si desea presentar una queja y necesita ayuda, llame al 2-1-1. Es un servicio gratuito. También puede encontrar el 2-1-1 en Internet haciendo clic en el siguiente enlace
  • Nếu quý vị muốn than phiền và cần giúp đỡ, vui lòng gọi 2-1-1, đây là dịch vụ miễn phí. Quý vị cũng có thể tìm thấy 2-1-1 trực tuyến tại
  • Если Вы желаете подать жалобу и нуждаетесь в помощи, пожалуйста, звоните по номеру 2-1-1. Услуги службы 211 являются бесплатными. Службой 211 можно также воспользоваться и в интернете по следующему адресу
  • Якщо Ви бажаєте звернутись зі скаргою та потребуєте допомоги, будь ласка, телефонуйте на номер 2-1-1. Послуги служби 211 є безкоштовними. Послугами служби 211 можна також скористатися й у всемережжі за такою адресою
  • Kung nais mong magreklamo at humingi ng tulong, mangyaring tumawag sa 2-1-1. Ito ay libreng serbisyo. Maaari mo ring matagpuan ang 2-1-1 online

Are you a water system with customers with past due accounts?

Contact your local Community Action Council to set up your vendor agreement for the Washington Water Assistance program. Regional Map (PDF).

Are you a water system that has shut off past due accounts?

Report your shut-offs.


Have past due bills?

Water Systems

Have customers with arrearages?

Articles and Webinars

Survey Results

Thank you to all utilities that participated in the surveys we conducted this summer and fall on revenue impacts and customer assistance programs. Your input is very valuable as we share information with decision makers and look for opportunities to provide technical assistance to you while we negotiate the continuing COVID-19 crises. Here are some of the summary highlights of the survey results.

2020 Water and Wastewater Utility Impact Survey Findings (PDF)

2020 Water Customer Assistance Program Survey Findings (PDF)

2021 Customer and Water Utilities Impacts Survey Findings (PDF)