Water System Customer Assistance Programs

Information for Customers and Water Utilities


Are you a customer with past due utility bills?

Call your utility. Make a plan. Keep your service.

Below are tips to help you during this stressful time. The most important step is to call your water system. Many water systems offer payment plans or temporary discounts on your bills if you can make a partial payment on what you owe. Contact your water system to explain your situation and ask about their payment plan options.

Customers with limited income.

Additional resources for those not on the lease, not the customer of record with utility billing, or who have an overdue bill on a closed account.

Find resources specific to your county or community by calling 2-1-1 or visiting 211.org.

  • Si desea presentar una queja y necesita ayuda, llame al 2-1-1. Es un servicio gratuito. También puede encontrar el 2-1-1 en Internet haciendo clic en el siguiente enlace www.211.org.
  • Nếu quý vị muốn than phiền và cần giúp đỡ, vui lòng gọi 2-1-1, đây là dịch vụ miễn phí. Quý vị cũng có thể tìm thấy 2-1-1 trực tuyến tại www.211.org.
  • Если Вы желаете подать жалобу и нуждаетесь в помощи, пожалуйста, звоните по номеру 2-1-1. Услуги службы 211 являются бесплатными. Службой 211 можно также воспользоваться и в интернете по следующему адресу www.211.org.
  • Якщо Ви бажаєте звернутись зі скаргою та потребуєте допомоги, будь ласка, телефонуйте на номер 2-1-1. Послуги служби 211 є безкоштовними. Послугами служби 211 можна також скористатися й у всемережжі за такою адресою www.211.org.
  • Kung nais mong magreklamo at humingi ng tulong, mangyaring tumawag sa 2-1-1. Ito ay libreng serbisyo. Maaari mo ring matagpuan ang 2-1-1 online www.211.org.

Additional information.

Contact DrinkingWaterCustomerAssistance@doh.wa.gov to report a recent shut-off. Or fill out a Water Customer Shut-Off Complaint Form.

Water Systems

Are you a water system with customers that need assistance paying past due accounts?

Contact your local Community Action Council (PDF) to set up your vendor agreement for the Washington Water Assistance program. Regional Map (PDF).

Articles and Webinars

Survey Results

Thank you to utilities that participated in the revenue impact and customer assistance program surveys. We used your input to help find opportunities to provide technical assistance to you during the pandemic.

2020 Water and Wastewater Utility Impact Survey Findings (PDF)

2020 Water Customer Assistance Program Survey Findings (PDF)

2021 Customer and Water Utilities Impacts Survey Findings (PDF)