The following materials were developed to help staff work in the Cascades system, issue WIC Cards, and provide food benefits.
Staff Tools
Staff tools provide information, tips and techniques for staff to follow Washington WIC policy and provide participant-centered services.
- Breastfeeding Infant and Participant – First Month of Life (PDF)
- Breastfeeding Participants – Category, BF Review, and Helpful Tips (PDF)
- Cascades Top 10 List (PDF)
- Common Reasons Foods are Denied at the Store (PDF)
- Connecting the WICShopper App to Your WIC Card (PDF)
- Family Issuance Day and Proration (PDF)
- Food Benefits by Participant Category (PDF)
- Food Prescription Subcategories (PDF)
- Health Conditions and Nutrition Practices to Assigned Risks (PDF)
- Issuing Benefits in the Month of the 1st and 5th Birthday (PDF)
- Lost, Stolen, or Damaged Multi-User Breast Pump Report (PDF)
- Participant Centered Goals for Cascades (PDF)
- Setting WICShopper App to Spanish (PDF)
- Troubleshooting Common Issues (PDF)
- Understanding Appointment Notification Screens (PDF)
- Understanding Foster and Non-Foster Transfers (PDF)
- WIC Card Education (PDF)
- WIC Card Functions (PDF)
- WICShopper App
Cascades Steps
Cascades Steps provide detailed instructions to complete important tasks in the Cascades system. If you have policy questions about these tasks, see the Cascades Policy & Procedure page, or contact Cascasdes Support at the state WIC Office. If you have additional questions about using Cascades, check the Cascades Support page.
We're also sharing these Cascades Tips (PDF) to help clarify processes in your day-to-day Cascades work and when we discover new, helpful information.
We provided a Cascades Clinic Notebook to staff during Cascades Basic Training. You can use this Cascades Clinic Notebook Table of Contents (PDF) to see what's new or revised and use the links to access the most current Staff Tools, Cascades Steps and Transition Guidance.
- Adding Breast Pumps and Pump Supply Into Cascades
- Cancelling Appointments (PDF)
- Cascades Breast Pump and Supplies Issuance (PDF)
- Cascades Multi User Breast Pump Follow-Up
- Complete Assessment for PE Participant (PDF)
- Enter Medical Documentation for the First Time (PDF)
- Enter New Medical Documentation When Current Medical Documentation Exists (PDF)
- Finding the H Tag Number (PDF)
- Flowchart for Replacing Food and Formula Benefits (PDF)
- How to Determine Food Benefits for Breastfeeding-Fully Formula (BF-FF) Participants (PDF)
- Increase Formula Benefits (PDF)
- Issuing Foods in the First Month of Life for Partially Breastfeeding Infant and Breastfeeding Participant (PDF)
- Presume Eligible (PE) (PDF)
- Return Multi User Breast Pump Into Cascades (PDF)
- Schedule an Appointment to Transfer Between Cascades Clinics (PDF)
- Schedule an Appointment to Transfer into the Cascades System (PDF)
- Schedule Appointments Using Clinic Master Calenar–Multiple Appointment Types (PDF)
- Schedule Appointments Using Clinic Master Calendar–Same Appointment Type (PDF)
- Taking Screenshots (PDF)
- Tofu and Medical Documentation (PDF)
- Transfer a Family Between Agencies or Clinics (PDF)
- Transfer a Family into the Cascades System (PDF)
- Transfer Between Families (PDF)
- Transfer Participants Out of the Cascades System/Out of State (PDF)
- Walk-ins Appointments in the Clinic Workflow Dashboard (PDF)