Cascades Steps and Staff Tools were developed to help staff work in the Cascades system and provide WIC services to participants. Topic areas for these materials include:
Cascades Steps help staff complete important tasks in the Cascades system. To help clarify processes in your day-to-day Cascades work, contact Cascades Support:
- Call 1-800-841-1410, choose option 3, then option 2.
- Email Cascades Support.
Staff Tools provide information to help staff follow Washington WIC policy and provide participant-centered services. If you have policy questions, check the Policy and Procedure webpage or contact Policy Support:
- Call 1-800-841-1410, choose option 3, then option 1.
- Email WIC Policy Support.
Appointments/Scheduling
- Cancelling Appointments (PDF)
- Schedule an Appointment to Transfer Between Cascades Clinics (PDF)
- Schedule an Appointment to Transfer into the Cascades System (PDF)
- Schedule Appointments Using Clinic Master Calenar–Multiple Appointment Types (PDF)
- Schedule Appointments Using Clinic Master Calendar–Same Appointment Type (PDF)
- Understanding Appointment and Class Notification Staff Tool (PDF)
- Walk-ins Appointments in the Clinic Workflow Dashboard (PDF)
Assessment Questions - Staff Tool
- Pregnant Assessment Questions Tool (PDF)
- Breastfeeding and Postpartum Assessment Questions Tool (PDF)
- Infant Assessment Questions Tool (all ages) (PDF)
- Child Assessment Questions Tool (PDF)
Breastfeeding
- Breastfeeding Infant and Participant – First Month of Life (PDF)
- Breastfeeding Participants – Category, BF Review, and Helpful Tips (PDF)
- Peer Counselor Documenting in Cascades (PDF)
Breast Pumps
- Adding Breast Pumps and Pump Supply Into Cascades Steps (PDF)
- Cascades Breast Pump and Supplies Issuance (PDF)
- Cascades Multi User Breast Pump Follow-Up (PDF)
- Lost, Stolen, or Damaged Multi-User Breast Pump Report (PDF)
- Return Multi User Breast Pump Into Cascades (PDF)
Certification
- Complete Assessment for PE Participant (PDF)
- Documenting Bloodwork (PDF)
- Health Conditions and Nutrition Practices to Assigned Risks (PDF)
- Participant Centered Goals for Cascades (PDF)
- Presume Eligible (PE) (PDF)
- Unknown Measurements (PDF)
Farmers Market
- Create and Update a Farmer's Market Contact (PDF)
- FMNP and Related Cascades Screens (PDF)
- Reallocate Farmers Market Nutrition Program Funds (PDF)
Food Benefits
- Common Reasons Why Foods Aren’t Eligible at the Store (PDF)
- Family Issuance Day and Proration (PDF)
- Food Benefits by Participant Category (PDF)
- Food Prescription Subcategories (PDF)
- How to Determine Food Benefits for Breastfeeding-Fully Formula (BF-FF) Participants (PDF)
- Issuing Benefits in the Month of the 1st and 5th Birthday (PDF)
- Issuing Foods in the First Month of Life for Partially Breastfeeding Infant and Breastfeeding Participant (PDF)
- Replace Current Benefits (PDF)
- Replace Future Benefits (PDF)
Infant Formula
- Replace Food and Formula Benefits Flowchart (PDF)
- Formula Descriptions – Washington WIC Nutrition Program (PDF)
Medical Documentation
- Enter Medical Documentation for the First Time (PDF)
- Enter New Medical Documentation When Current Medical Documentation Exists (PDF)
- Enter Verbal Order for a Medical Documentation Form (PDF)
- Medical Documentation to Provide Infant Fruits and Vegetables to Children (PDF)
Technology
- Finding the Asset Tag Number on a Computer (PDF)
- Printing Participant Mailing Labels (PDF)
- Taking Screenshots (PDF)
Transfers
- Transfer a Family Between Agencies or Clinics (PDF)
- Transfer a Family into the Cascades System (PDF)
- Transfer Between Families (PDF)
- Transfer Participants Out of the Cascades System/Out of State (PDF)
- Understanding Foster and Non-Foster Transfers (PDF)
Troubleshooting
WIC Card/WICShopper App
- WICShopper App and WIC Card (PDF)
- WICShopper App-Spanish Language Setup (PDF)
- WIC Card Education (PDF)
- WIC Card Functions (PDF)
- WICShopper App