Care Connect Washington

Have you or your family been affected by COVID-19? You can get help from a local care coordinator in your community by contacting Care Connect Washington at 1-833-453-0336. The care coordinator will spend time understanding your needs and then help you and your whole family connect to available resources such as housing, health insurance, child care, food assistance programs, and other kinds of services. The services available differ by area.

Care Connect Washington is a program developed early in the pandemic to provide food and other support to people with COVID-19 so they could isolate at home. Now the program is helping meet the longer-term needs of people who have been affected by COVID-19. For example, some people experience long-term side effects from COVID-19. Other people may have been sick and lost their job and need help getting back on their feet. Care Connect Washington can help.

Care Connect Washington is a partnership between the Department of Health, nine regional hubs, and more than 100 local care coordinators in communities across the state. The Care Connect system strengthens communities by helping people achieve stability and better health. Local care coordinators work with a person to help them apply for programs such as unemployment benefits, subsidized housing or child care, food assistance programs such as SNAP or WIC, Apple Health, and more. Care Connect provides the information people need in their preferred language.

Care Connect regions map with services in these counties: Grays Harbor, Mason, Thurston, Pacific, Wahkiakum, Lewis, Cowlitz, Clark, Skamania, Clickitat, Yakima, Benton, Franklin, Adams, Lincoln, Ferry, Stevens, Pend Oreille, Spokane, King, Pierce, Snohomish, Skagit, Whatcom

Where Are Services Available?

Services are available in all parts of the state for people who have been affected by COVID-19.

East Region

Better Health Together serves as the Care Connect Washington Hub for Adams, Ferry, Lincoln, Pend Oreille, Spokane, and Stevens counties.

King County

HealthierHere serves as the Care Connect Washington Hub for King County.

North Central Region

Thriving Together NCW serves as the Care Connect Washington Hub for Chelan, Douglas, Grant, and Okanogan counties.

North Region

North Sound Accountable Community of Health serves as the Care Connect Washington Hub for Island, San Juan, Skagit, Snohomish, and Whatcom counties. 

North West Region

Olympic Community of Health provides care coordination services for Clallam, Jefferson, and Kitsap counties.

Pierce County

Elevate Health serves as the Care Connect Washington Hub for Pierce County.

South Central Region

Greater Health Now serves as the Care Connect Washington Hub for Kittitas, Walla Walla, Whitman, Columbia, Garfield, Asotin, Yakima, Benton, and Franklin counties.

Southwest Region

Southwest Washington Accountable Community of Health (SWACH) serves as the Care Connect Washington Hub for Clark, Klickitat, and Skamania counties.

West Region

CHOICE serves as the Care Connect Washington Hub for Cowlitz, Wahkiakum, Pacific, Grays Harbor, Mason, Thurston, and Lewis counties. 

Frequently Asked Questions

Are Care Connect Washington services available to me?

You’re eligible for services if you’ve been affected by COVID-19. That includes people who are currently sick with COVID-19 or had COVID-19 in the past.

Call 1-833-453-0336.Language assistance is available.

A local care coordinator will contact you to understand your needs and help you connect to resources and services.

What kind of assistance can I expect?

Your local care coordinator will spend time getting to know you and understanding your needs. Then they will identify local resources available to support you, including health care, subsidized housing or child care, unemployment benefits, food assistance, and more. Services will vary by region. Care Connect Washington will provide the information you need in your preferred language. Care Connect services are available at no cost.

How long will it take before I receive assistance?

Your regional care coordinator will make every effort to provide assistance within one day of receiving a referral.

How will you protect my information?

Your care coordinator will confirm the information they get from the call center and ask about your needs. Any information you share with your care coordinator remains confidential. The employees who provide care coordination services and the Department of Health will use the information to identify essential services that you may need. They will not share personal or private health information.